FAQs

🛍️ Order Processing & Shipping

At Garsons, every order is handled with purpose, care, and attention — from the moment it’s placed to the moment it arrives at your doorstep.
Our mission is to make your shopping experience effortless, reliable, and completely stress-free.

⏱️ Processing Time

Each order is thoughtfully reviewed, securely packed, and prepared before shipment.
Please allow 1–3 business days for processing.

During high-demand seasons, processing may extend slightly — but accuracy and quality always come first.

đźšš Estimated Delivery Times

United States

Shipped via USPS or FedEx.
Estimated arrival: 5–10 business days after processing.

⚠️ Possible Delays

While we strive for timely delivery, unexpected factors may occasionally cause delays, including:

  • Public holidays

  • Customs inspections

  • Severe weather

  • Global logistics challenges

If delays occur, we sincerely appreciate your patience — and we’ll keep you updated until your package arrives.

🔍 Track Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number.
You can check your parcel’s progress anytime on our Track Your Order page.

❌ Order Changes & Cancellations

Need to adjust something?
You may cancel or modify your order within 24 hours of purchase at no additional cost.

Please email info@thegarsons.com with the subject:
“Cancel My Order”

🏡 Address Corrections

Entered the wrong address? Don’t worry.
Contact us within 24 hours, and we’ll update it before your order ships.
Once dispatched, delivery details cannot be updated.

📦 Delivery Attempts

Couriers typically make two delivery attempts.
If both attempts fail, your package may return to our fulfillment center.
Should this happen, our team will reach out to arrange redelivery.

đź’” Damaged or Faulty Items

We take great pride in packaging every Garsons product with care.
If your item arrives damaged or defective, please email info@thegarsons.com with:

  • Your order number

  • A clear photo of the issue

We’ll send a free replacement immediately.

đź’¬ Need Support?

Our friendly customer care team is always here to help.
If you have any questions about your order, shipping, or product, reach out anytime at info@thegarsons.com